At a glance
Complete a hospital eligibility check to confirm if we'll pay benefits towards your treatment or procedure.
Ask your specialist/s about their fees and how to prepare for your treatment or procedure.
Complete any admission and consent forms sent to you by the hospital.
Plan ahead for transport, packing, time off and support at home.
Make the most of your cover: with Health Concierge, eligible Medibank members with hospital cover can get personalised phone-based health support to prepare for or recover from a hospital stay or treatment at no extra cost1.
This page is most relevant for someone preparing for a planned private hospital admission. Looking for something else? See our advice for accidents and emergencies or supporting a child or someone else through a hospital stay.
If you’re planning to use your Medibank hospital cover, complete a hospital eligibility check first to confirm if we’ll pay benefits towards your treatment. You’ll need the Medicare Benefits Schedule (MBS) item codes from your specialist. Contact your specialist if you don’t have your codes.
Alternatively, chat to us online or call 132 331.
Your specialist is the best person to speak to about their fees for your hospital procedure, as well as any specific care instructions. You might have more than one specialist involved in your care, so make sure you speak to each of them.
Once your specialist has booked your procedure, the hospital will contact you directly about your admission, usually about two weeks before you go to hospital.
Plan how you’ll get to and from hospital, and allow enough time to rest and recover afterwards.
Your specialist/s and the hospital will advise you of any specific items you need to pack for hospital, such as recent scans or forms.
Questions about your cover?
Use My Medibank to complete a hospital eligibility check for an upcoming hospital treatment, or check your cover summary to see which treatments we pay benefits towards under your cover.
You can also chat to us online or call 132 331.
Health Concierge
Health Concierge provides personalised, phone-based health support to help eligible Medibank members with hospital cover prepare for or recover from a hospital stay or treatment1.
Call 1800 789 414 to speak to Health Concierge, Monday to Friday 9am to 5pm AEST.
24/7 Medibank Nurse Support
Medibank health insurance members can chat to a registered nurse over the phone or online about their health questions or concerns and get guidance on what they can do next2 at no extra cost3.
24/7 Medibank Mental Health Support
Medibank health insurance members can chat to a mental health professional over the phone or online about how they feel and get guidance on what they can do next, at no extra cost3.
Now that you've covered
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Things you should know
1 Excludes Overseas Visitor Health Cover, Working Visa Health Cover and Overseas Student Health Cover (OSHC).
2 This service is not suitable for medical emergencies and is not a substitute for a consultation with a doctor.
3 Some referred services may involve out-of-pocket costs and waiting periods may apply.
While we hope you find this information helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).